Shipping Policy

Thank you for shopping with SCRUBIES! We carefully prepare and package every order to ensure your handwoven bag arrives safely and ready to enjoy.

Order Processing

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Please note that orders placed on weekends or holidays will begin processing on the next business day.

During product launches, sales, holidays, or periods of high order volume, processing may take a little longer. We appreciate your patience and will do our best to keep you updated.

Shipping within the United States

We currently ship orders within the United States.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Estimated delivery time is generally 3–7 business days after your order has been shipped. Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside of SCRUBIES' control.

Please note that the shipping time does not include the order processing time.

Estimated Timeline

Order Processing: 2–4 business days
Shipping & Delivery: Approximately 3–7 business days

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

From time to time, SCRUBIES may offer free shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or at checkout.

Tracking Your Order

Once your order has shipped, you will receive tracking information by email.

Please allow up to 24–48 hours for tracking information to update after your shipping confirmation has been sent.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you realize that you entered an incorrect address, please contact us as soon as possible at scrubies@icloud.com

We will do our best to update the address before your order ships. However, once an order has been shipped, we may not be able to change the delivery address.

SCRUBIES is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is in the care of the shipping carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your building's management.

If you believe your package is lost or stolen, please contact the shipping carrier directly. We will do our best to assist you with the information available to us.

SCRUBIES is not responsible for packages that are confirmed as delivered by the shipping carrier.

Damaged Packages

We carefully package every SCRUBIES order. If your package arrives visibly damaged, please take photos of the package and the item and contact us as soon as possible.

We will review the issue and work with you to determine the appropriate resolution.

Questions About Your Order

If you have questions about your shipment, please contact us at:

scrubies@icloud.com

We are happy to help and appreciate your support of SCRUBIES!