Return & Refund Policy

At Scrubies, we want you to love your bag! If your purchase isn't quite right for you, we offer returns and exchanges within 14 days of delivery.

14-Day Returns & Exchanges

You have 14 days from the date your order is delivered to request a return or exchange.

To be eligible for a return or exchange, the item must:

• Be unused and in its original condition

• Be free from stains, odors, damage, or signs of wear

• Have any original tags or packaging included, when applicable

• Be accompanied by your order number or proof of purchase

Items that do not meet these conditions may not be eligible for a refund or exchange.

Handwoven & Unique

Each SCRUBIES bag is handwoven, making every piece unique.

Because of the handmade nature of our bags, you may notice slight variations in color, weaving, texture, shape, or small markings and imperfections. These natural variations are a part of the character and individuality of a handwoven bag and should not be considered defects.

No two bags are exactly alike, and we believe that is part of what makes your SCRUBIES bag special.

Please review the product photos and description carefully before purchasing. While we do our best to accurately represent each bag, colors may also appear slightly different depending on lighting and your device screen.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the item was received damaged, defective, or incorrect.

Exchanges

We are happy to offer an exchange within the 14-day return window, subject to product availability.

If the requested replacement is unavailable, you may choose another available item of equal value or receive a refund in accordance with this policy.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item. SCRUBIES is not responsible for items lost or damaged during return shipping until they are received by us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.

Final Sale Items

Items marked Final Sale are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect.

How to Start a Return or Exchange

To request a return or exchange, please contact us within 14 days of delivery with your:

• Order number

• Name

• Item(s) you would like to return or exchange

• Reason for the return or exchange

Please do not send an item back without first contacting us and receiving return instructions.

Contact: scrubies@icloud.com

Scrubies reserves the right to decline returns that do not meet the requirements outlined in this policy.